Updated: Feb. 26, 2024 noon PT
Change Healthcare, a national claims processing clearinghouse has issued a statement indicating they are experiencing a cyber security issue. They are offline and service is disrupted.
If you use the Change Healthcare claims clearinghouse, your ability to submit claims and our ability to receive these claims is currently impacted. At this time, we are asking you do not submit paper claims, as they take longer to process. We understand this Change Healthcare security issue impacts both our business operations, and as we get more information from Change Healthcare, we will update our response processes to best support you and our members.