This form is used to submit your narrative and supporting documentation such as explanation of payment (EOP), clinical records, chart notes, and x-rays. Submission of this request without documentation will result in processing delays. Attach all files using the ATTACH FILES feature at bottom of form. All services are subject to eligibility and plan provisions in effect at the time services are rendered.
Please call Customer Service at 888-217-2365.
Monday through Friday from 7:30 a.m. to 5:30 p.m. Pacific Time.
You may also find answers by logging in to your Member Dashboard